Order & Payment

How to order, pay, and confirm your payment.

Learn More

Shipping & Delivery

See shipping rates and delivery timelines.

Learn More

Return & Exchange

Our policy guidelines and order related concerns.

Learn More

Track Order

Find the right courier link to track your order.

Learn More

Pickup

Same-day pickup process and important reminders

Learn More

Shipping & Delivery

Shipping

Do you ship internationally?

No, international shipping is not available at the moment.

We are only shipping within the Philippines.

What are your shipping couriers?

We ship orders via LBC (Metro Manila) and J&T Express (Metro Manila, Luzon, Visayas, and Mindanao).

A tracking number will be provided for every shipped order.

How much is the shipping fee?

Destination

Up to 500g

Over 500g–1kg

Over 1kg–3kg

NCR

₱120

₱160

Destination

Up to 500g

Over 500g–1kg

Over 1kg–3kg

NCR

₱85

₱115

₱155

Luzon

₱95

₱165

₱190

Visayas

₱100

₱180

₱200

Mindanao

₱105

₱195

₱220

Final shipping fee is based on choice of courier, destination, and weight of your order.

When will my order be shipped?

Orders are processed within 1-2 business days.

Orders placed on weekends or holidays will be processed on the next business day.

Can I book same-day pickup?

Yes, same-day pickup is available at checkout.

Just a friendly reminder that courier booking and pickup fees are c/o the customer.

Once your order is ready, we’ll notify you via email all the details such as the pickup location, contact person, contact number, and any important pickup notes.

Click here to learn more.

Delivery

Do you offer cash on delivery?

At the moment, we do not offer cash on delivery.

All orders must be paid through our available payment methods:

GCash
BPI

When will my order be delivered?

1 2 3 4 5 6 7

NCR

1–3 days

Luzon

1–5 days

Visayas

3–7 days

Mindanao

3–7 days

Island

5–7 days

Delivery timelines may change due to courier operations, holidays, peak seasons, weather conditions, and destination accessibility.

*Palawan: additional 15 days.

What happens if my delivery is delayed?

We know waiting for your order to arrive is never fun!

Delays can happen due to holidays, peak seasons, weather conditions, or other unforseen circumstances beyond our control.

For delivery or tracking concerns, we recommend contacting the courier directly:

LBC Express
customercare@lbcexpress.com
(02) 8858-5999

J&T Express
customerca@jtexpress.ph
(02) 8911-1888

The courier has access to the latest shipment information and can assist with tracking updates, delivery attempts, other delivery concerns such as location changes and additional details they may need from you.

If you already contacted the courier and still need help, contact us with your order number. We’ll be happy to step in and help follow up.

Trending Products

PLATINUM Preppy - Fountain Pen - 02 - Extra Fine - Black

Choose your option

Uni-Ball Zento - Standard Model - Gel Pen - 0.5mm - Black Ink - Slate Grey

Choose your option

Sakura Ballsign iD - Gel Pen - 0.5mm - Pure Black

Choose your option

Mind Wave

BGM

PLATINUM Preppy - Fountain Pen - 02 - Extra Fine - Black

Choose your option

Uni-Ball Zento - Standard Model - Gel Pen - 0.5mm - Black Ink - Slate Grey

Choose your option

Sakura Ballsign iD - Gel Pen - 0.5mm - Pure Black

Choose your option

Order & Payment

Shipping & Delivery

Return & Exchange

Track Order

Pickup

Shipping & Delivery

Shipping

Do you ship internationally?

What are your shipping couriers?

How much is the shipping fee?

LBC

J&T Express

When will my order be shipped?

Can I book same-day pickup?

Delivery

Do you offer cash on delivery?

When will my order be delivered?

Estimated Delivery Days

What happens if my delivery is delayed?

Shipping From

Order Processing

Business Hours

Email Us